City of Ekurhuleni Siyakhokha

Siyakhokha is the City of Ekurhuleni’s online system, designed to make it faster and easier to interact with the City. We are proud to introduce an efficient and effective online service for your own convenience.

1. Access the Website Siyakhokha
2. Register on the Siyakhokha Portal
3. Complete the Registration Form
4. Activate your profile via Email link or SMS Activation Code
5. Login to the Siyakhokha Portal
6. Update your Profile Details
7. Link your Municipal Accounts
8. Add your Banking Details
9. View your Municipal Statements
10. Make Payment for your Municipal Account (Once-Off Payment/ Recurring Debit Order/ Masterpass)
11. View Payment History/Status
12. View Consumption (Water/ Electricity)
13. Log a Complaints/ Compliments

Siyakhokha offers our residents, businesses, government, and the City, the convenience of online services, while at the same time reducing the carbon footprint, and saving time and money.

Siyakhokha makes it easy to receive, pay an account anytime and anywhere - 24/7/365. Queries can be lodged, your account history checked and much more. Siyakhokha ensures that our customers do not stay in long queues and be able to interact with City at their own pace.

It is convenient and payment is made on a secure site. Payment confirmation is received immediately. However, payments made through online banking reflects within 48 hours.

Anyone can securely pay their bill/s from the City’s Siyakhokha service. Choose from a wide variety of secure payments - instructed debit, credit/debit card, Standard Bank MyBills and Nedbank My eBills.

• No more waiting in queues, finding parking or worrying about office hours.
• Convenience of checking your account and making payment anytime and anywhere - 24 hours a day, 7 days a week, 365 days a year.
• Full history and reporting of statements, payments and electronic correspondence at the click of a button.
• Reliable, guaranteed delivery with fully authenticated confirmation for each communication and payment.
• Completely paperless and almost instantaneous communication with the City.
• Increased quality of service through faster turnaround time on queries and responses.
• Improved accuracy of customer records and transactions assist in speedier resolution.

• Customers can easily correct/update their information that ensures better communication with the City.
• Additional payment methods and payment points.
• Electronically delivered statements with notification of statement delivery.
• Electronic reconciliation of payments against invoices/statements into our billing system ensures customer services are not terminated erroneously.
• Increased efficiency and reduced turnaround times on the processing of payments made to the City.
• Improved service levels by ensuring that all electronic payments are updated and reconciled to the correct accounts.
• Payment and statement history allows for track and trace functionality and flow of funds for all Siyakhokha payments.

• Improved debt collections and reduced debtors days provides better funding to improve services.
• Improved account reconciliation reduces errors and costs.
• Faster query resolution.
• Reduction in costs related to termination/reconnection of services caused by payment delays and errors in referencing.
• Reduced turnaround between distribution of bill and payment.
• Reduced bank charges and third party service fees.
• Savings on postage and printing costs, thus reducing our carbon footprint.
• Personnel cost savings as staff are better utilised to offer pro-active service to consumers.
• Updated and accurate information provided from ratepayers.

The Siyakhokha team has made every effort to ensure that your personal and business information is protected by using the highest forms of browser security available today. The site is secured by Thawte Consulting cc, which ensures the security certificates generated by the site are valid and secure. Every time a Siyakhokha user connects to the site, an encrypted and completely secure connection is made between your browser and the Siyakhokha servers, ensuring that your Siyakhokha experience is safe and secure. When accessing the Siyakhokha site, look for the "s" in https:// at the beginning of the Siyakhokha Services web address https://Siyakhokha.Ekurhuleni.gov.za/, and (on most browsers) the golden lock symbol padlock will appear in the address bar. Visitors and users need only ensure the address typed in to access the site is the correct website address, and that there is a lock symbol on their browser. For more information on privacy and security, please refer to our terms and conditions.

Siyakhokha offers the capability to lodge a query or complaint that will be routed to an agent for either web query response, or service/complaint resolution. Please use the appropriate option. Users must be registered to use this service as all contacts are linked to a municipal account for better tracking and management. Please register for the service or if you are already registered login to lodge a complaint. If you have received excellent service you can also use this service to compliment our staff or service. We appreciate all feedback.

Siyakhokha Support Desk: 011 999 5102

Siyakhokha Support Email: siyakhokha@ekurhuleni.gov.za

Office Hours:

Monday to Friday: 08:00 to 17:00

Saturdays and Sundays: 08:00 to 13:00