How to use

1. Access the Website Siyakhokha
2. Register on the Siyakhokha Portal
3. Complete the Registration Form
4. Activate your profile via Email link or SMS Activation Code
5. Login to the Siyakhokha Portal
6. Update your Profile Details
7. Link your Municipal Accounts
8. Add your Banking Details
9. View your Municipal Statements
10. Make Payment for your Municipal Account (Once-Off Payment/ Recurring Debit Order/ Masterpass)
11. View Payment History/Status
12. View Consumption (Water/ Electricity)
13. Log a Complaints/ Compliments

Siyakhokha Benefits

Siyakhokha makes it easy to receive, pay an account anytime and anywhere - 24/7/365. Queries can be lodged, your account history checked and much more. Siyakhokha ensures that our customers do not stay in long queues and be able to interact with City at their own pace.

Service Benefits

Siyakhokha makes it easy to receive, pay an account anytime and anywhere - 24/7/365. Queries can be lodged, your account history checked and much more. Siyakhokha ensures that our customers do not stay in long queues and be able to interact with City at their own pace.

Payment Benefits. One-stop to receive & pay your accounts

It is convenient and payment is made on a secure site. Payment confirmation is received immediately. However, payments made through online banking reflects within 48 hours.

For our customers

• No more waiting in queues, finding parking or worrying about office hours.
• Convenience of checking your account and making payment anytime and anywhere - 24 hours a day, 7 days a week, 365 days a year.
• Full history and reporting of statements, payments and electronic correspondence at the click of a button.
• Reliable, guaranteed delivery with fully authenticated confirmation for each communication and payment.
• Payment and statement history allows for track and trace functionality and flow of funds for all Siyakhokha payments.

More For our customers

• Completely paperless and almost instantaneous communication with the City.
• Increased quality of service through faster turnaround time on queries and responses.
• Improved accuracy of customer records and transactions assist in speedier resolution.
• Customers can easily correct/update their information that ensures better communication with the City.
• Improved service levels by ensuring that all electronic payments are updated and reconciled to the correct accounts.

Much More For our customers

• Additional payment methods and payment points.
• Electronically delivered statements with notification of statement delivery.
• Electronic reconciliation of payments against invoices/statements into our billing system ensures customer services are not terminated erroneously.
• Increased efficiency and reduced turnaround times on the processing of payments made to the City.
• Improved service levels by ensuring that all electronic payments are updated and reconciled to the correct accounts.

Alot More For our customers

• Customers can easily correct/update their information that ensures better communication with the City.
• Additional payment methods and payment points.
• Electronically delivered statements with notification of statement delivery.
• Electronic reconciliation of payments against invoices/statements into our billing system ensures customer services are not terminated erroneously.
• Increased efficiency and reduced turnaround times on the processing of payments made to the City.